Call or WhatsApp 03342615105

Our Promise

15-Day Return & Exchange

Not in love with your fragrance? We'll make it right — return or exchange within 15 days.

Easy Exchange
Swap for any other fragrance of equal or higher value
Cash Refund
Get your money back if you are not satisfied
Simple Process
Submit online, ship the item, send us your tracking — done

How to Request a Return or Exchange

1
Submit Online

Visit our Return & Exchange Request page, enter your order number and phone number, and fill out the form. You can also WhatsApp us at 03342615105.

2
We Review & Approve

Our team reviews your request within 24 hours. If approved, you will receive a WhatsApp message with confirmation and our return address.

3
You Ship the Item

Pack the item(s) carefully and send via any courier service of your choice to our address. Courier charges are paid by you. We recommend using a tracked service.

4
Send Us the Tracking Receipt

After shipping, send us the tracking number and a photo of the receipt on WhatsApp. This helps us track your parcel and process your request faster.

5
We Process Your Request

Once we receive and inspect the item(s), we process your resolution within 2–3 business days.
Exchange: New item dispatched immediately.
Cash Refund: Transferred to your bank account within 3–5 business days.

Eligible for Return or Exchange

  • Request submitted within 15 days of delivery
  • Bottle is more than 80% full (maximum 20% used)
  • Original packaging intact (box / bag / gift wrap)
  • No physical damage to the bottle caused by customer
  • Purchased directly from SHEHWAAR (shehwaar.store or official stores)

Not Eligible for Return or Exchange

  • More than 20% of the product has been used
  • More than 15 days have passed since delivery
  • Product purchased from a third-party reseller or unauthorised seller
  • Tester boxes and sample sets
  • Packaging damaged due to customer mishandling
  • Products with tampered or removed seals (where applicable)

Cash Refund Policy

We offer cash refunds for eligible returns. Refunds are processed to your bank account within 3–5 business days of us receiving and inspecting the returned item. You will be asked to provide your bank account details when your return is approved.

For defective or wrong items, a full refund (including original delivery charges) is issued at no additional cost to you.

Exchange Policy

You may exchange your fragrance for any other product in our collection. If the new item is of higher value, you pay the difference. If it is of lower value, the difference is refunded to you as a cash refund within 3–5 business days.

Defective or Wrong Items

If you received a defective product or the wrong item was delivered, please submit a return request immediately with photos. We will arrange a free pickup and send you the correct or replacement item at absolutely no cost. These cases are prioritised and resolved within 2–3 business days of us receiving the item.

Courier Charges for Returns

The customer is responsible for all courier charges when sending items back to us. We recommend using a tracked courier service (e.g. TCS, Leopards, M&P) to ensure your parcel reaches us safely.

After dispatching, please send the tracking number and a photo of the courier receipt to us on WhatsApp at 03342615105. We will monitor the delivery and process your request as soon as the item arrives.

For defective or wrong items, SHEHWAAR will reimburse your return courier charges after we confirm the issue.

Ready to start a return or exchange?

Use our online form — takes less than 2 minutes.

Start Return / Exchange WhatsApp Us

Already shipped? Send your tracking receipt on WhatsApp: 03342615105

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